Taxi services do not have phone numbers to call; rather they provide their address and contact number on their websites for customers to use when booking online or calling to place orders by phone. In-city customers have up to 15 minutes after their taxi driver has arrived to collect them before being picked up if they were late adopters of internet technology; customers may encounter difficulties upon picking up from taxi drivers. Here are ways a taxi service can enhance on-time performance:
Offer E-Assistance to Customers
Some xe di noi bai taxi service providers offer customers electronic assistance. Customers can use this feature to communicate with workers when stuck in traffic and may also use this method to request earlier pick up times or suggest alternative routes.
Implement SMS for Drivers
Some taxi services have implemented an SMS feature for their drivers to notify customers of their arrival time and location more quickly and conveniently than calling them themselves to remind them about the driver. This method makes the customer aware of their arrival without interrupting his/her own workday with reminder calls about drivers being scheduled or present in an area.
Use Global Positioning Systems (GPS)
Global Positioning Systems (GPS) may help taxi drivers identify their location and navigate more accurately.
Drivers may use GPS navigation to navigate through traffic, take alternative routes if desired and ensure they do not lose customers’ addresses. It can be used both indoor and outdoor navigation.
Provide Live Tracking Functionality
Taxi services must offer live tracking features that enable customers to keep an eye on the driver and know when their taxi arrives at its current location. Furthermore, customers may also gain insight into how fast their driver is driving by counting how many customers are waiting and seeing how quickly their ride arrives.